Don’t Flail Fast—Fail Fast

Top_5_smThe digital world can be disorienting. In many ways, we are in uncharted waters and the profusion of questions can make the passage more difficult to navigate. Which technologies create the best opportunities to connect with customers and grow revenue?…

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The Time is Now to Look at Robotic Process Automation

Robotic process automation (RPA) isn’t just hype. It has the potential to translate into significant value for companies across a wide range of industries. In fact, organizations that haven’t deployed RPA may already be at risk of falling behind the innovation curve.…

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Building a Better Business Case: Insights from Ferguson Enterprises

ISG-SmartalksOrganizations like ours certainly understand and appreciate the promise of new HR technology. We already depend on good data, and we value tools that can help us improve and leverage that data to help us take advantage of best practices for recruiting, engaging and managing a global workforce efficiently.…

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Global As-a-Service Market Is Critical Growth Area for Outsourcing Industry

Cloud computing has changed the way nearly every global enterprise operates. The pay-as-you-go model allows companies to reduce IT costs by outsourcing hardware and software maintenance and support to Infrastructure-as-a-Service (IaaS) and Software-as-a-Service (SaaS) providers.

As a result, the global sourcing marketplace is quickly changing shape—expanding beyond traditional IT services providers to include providers that sell software and infrastructure on demand.…

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The Rise of Captive Centers: Is it the Death Knell for Outsourcing?

The decision to offshore—whether in captives centers or with outsourcing service providers—comes with a careful calculation of risks and rewards. Today’s emerging technologies are changing that calculation.

Continue reading on Network World.


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Integrating Big Data and Digital Initiatives across the Enterprise

Co-authored by Prashant Kelker

Achieving IT cost transparency within a Technology Business Management (TBM) framework undoubtedly creates reinvestment opportunities for funding IT innovation, but it can also support big data and digital initiatives across the enterprise. This way, an organization can avoid duplicating its data collection efforts and integrate IT data with non-IT and finance data.…

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How to Work Successfully with Offshore Delivery Teams

Top_5_smEstablishing effective communication and working relationships with offshore delivery teams is a challenge. They are literally out of sight, often out of mind and usually distant by 10 or 12 hours. But since building effective communication and relationships with these teams is critical to the success of the majority of sourcing engagements—and a great deal of money has changed hands to put them in place—it’s worth investing the time and resources to make them work.…

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Leveraging Analytics to Optimize the Value of the Talent Suite

Talent management is big business within HR. And more and more, unified talent solutions are seen as strategic to achieving long-term enterprise goals. Organizations working with disconnected or outdated systems find they are doing very little to engage their employees or solve real talent problems.…

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The CFO Playbook on Budgeting: Taking Fear and Loathing out of the Budgeting Process

The words “budget time” can strike fear into even the most stalwart managers and employees. When organizations think of budgets, they often think of them as events instead of an ongoing process in which finance and the business interact continuously, share data and communicate to deliver results.…

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Two Changes IT Organizations Need to Make to Move into the Future

IT organizations are under enormous pressure—caught between an aging workforce and increasingly tech-savvy business departments whose need for speed is accelerating. In many cases, IT is simply working to avoid being seen as a roadblock or a laggard. And the market has many voices for change.…

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