7 Things to Do Today to Improve Your Outsourcing Relationship

Enterprises use many tools and tactics to improve the performance they get from their outsourcing service providers, but  a strategy that is often overlooked is also one of the most basic: first and foremost, treat the relationship as a human one.

7-Things-to-do-today-to-improve-your-outsourcing-relationship

 

Continue reading on CIO.com.

 …

Read full story Comments { 0 }

How to Provide and Pay for Enterprise Storage

The demand and technology for storing large volumes of data continue to change—and change rapidly. Enterprise storage solutions are not one-size-fits-all. Prices, availability and performance can vary dramatically depending on an organization’s sourcing strategy, the storage solutions implemented and their associated technologies.

Capacity and demand management issues are driving many large organizations to reclaim responsibility for their storage needs rather than depend on the hardware and software provided by an outsourcing partner. …

Read full story Comments { 0 }

Achieving Service Levels with BPaaS is Part Art, Mostly Science

The end of the first or second generation of outsourcing is a time when enterprises are eager to explore creative pricing constructs. They want to know the services they are paying for directly contribute to their business objectives. A growing number of these companies are looking to Business Process-as-a-Service (BPaaS)—and its associated outcome-based pricing—as a means to improve their service delivery and performance.…

Read full story Comments { 0 }

How to Excel at Outsourcing? The Answer is Counter-Intuitive

Outsourcing often feels like a mechanical business deal focused on objective measures. It’s easy to lose sight of the humans sitting at the table. But the element that’s most likely to determine success in an outsourcing relationship is a lesson your mother already taught you.

How-to-Excel-at-Outsourcing

Continue reading on CIO.com.

 …

Read full story Comments { 0 }

Outsourcing’s Deflategate: Why Is the Air Being Taken Out of Outsourcing Contract Size?

Top_5Since January, Tom Brady and the New England Patriots of America’s National Football League have come under fire for their involvement in the “Deflategate” scandal. But the under-inflated “pigskins” Brady apparently tossed in the AFC Championship game aren’t the only things that have had the air taken out of them. So have outsourcing contracts.…

Read full story Comments { 0 }

What Does China’s Yuan Have to Do with Your Sourcing Contract?

You may not think that the recent devaluation of the Chinese yuan, or renmenbi (RMB), has an impact on your sourcing contract. Especially if you’ve done a deal in US dollars. But if any of your outsourced services are being delivered from China, the decrease in value of the RMB by 3.5 percent this week means you may now be paying too much.…

Read full story Comments { 0 }
Stanton Jones

Digital Disrupters Do It Differently

A small group of up-and-coming IT service providers are disrupting the traditional ITO market by helping their clients grow, rather than focusing on reducing cost — while making the world a better place, to boot.

Continue reading on Computerworld.

Digital-disrupters

Read full story Comments { 0 }

Better Together: ISG Acquires Saugatuck Technology

Saugatuck-Technology-ISGAt ISG, we are known and respected for our industry-leading data, independent analysis, trusted advice and authoritative industry voice. They are what help us deliver value to our clients and make us stand out from the crowd. Today, we are taking an exciting step to expand on these capabilities and make our voice even louder.…

Read full story Comments { 0 }

How to Find the Next Generation of IT Leaders

By traditional standards, we are falling way behind in the development of a promising class of future IT leaders. But nontraditional times call for nontraditional standards. Is it possible that we are looking in the wrong places? And—even more importantly—will we need the same kinds of IT leaders in the future that we do today?

Read full story Comments { 0 }

Outsourcing Experiencing Peak Demand in Utilities Sector

Information technology outsourcing in the utilities industry is up. Way up.

According to the recently released 2015 ISG Momentum® Market Trends & Insights® Report, the aggregate annual contract value (ACV) for outsourcing engagements in the utility industry in 2015 jumped 24 percent since last year. In fact, utilities outpaced the outsourcing growth rate of the next closest industry by more than double.…

Read full story Comments { 0 }