Vendor Management Officers Need More Visibility, Control, and Voice

Top_5In many IT organizations, the Vendor Management Officer (VMO) is fairly low on the food chain, responsible for procuring IT outsourcing in a traditional procurement role. He or she negotiates the price, buys the service, enforces the letter of the contract, and reorients the provider if it doesn’t deliver. When you consider the fragmented nature of IT procurement today, the potential for vendor management to turn into complete mayhem is obvious.…

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Globalization and the Economics of Energy Spur Growth in Engineering Services

Daniel Yergin, energy and economic scholar, wrote in his book, The Quest, “Globalization of demand may be shaping tomorrow’s needs. But it is accompanied by the globalization of innovation.”

How will Yergin’s prediction play out? Which aspects of innovation will be globalized?  And who will leverage the innovation of engineering talent in tomorrow’s growth markets?…

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Stanton Jones

Welcome to the Country Club Cloud

Membership-based clouds are exploding across the IT services sector. Traditionally asset-light providers are quickly building proprietary, multitenant clouds for their clientele, hoping to capture the next generation of ITIL-based managed services. But is it too late to catch up to the explosive growth of the public cloud?

Continue reading on Computerworld.…

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Transforming Business in the Cloud

More and more enterprises and governments are taking a “cloud-first” approach to their business applications, beginning to fully embrace the cloud as a means to improve flexibility and reduce costs. According to multiple industry reports, enterprises are expected to move more than 40 percent of their applications to a cloud delivery model in the next five years.…

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Paul Reynolds

Global Outsourcing Data Shows a World of Opportunity

Our geographic analysis of global outsourcing activity in 2014 could be titled “Rising Globally, Driven Locally.” On a global level, outsourcing engagements and spending were on the rise in most major markets.  Locally, we identified a variety of business conditions and sourcing catalysts that drove activity in the dozens of countries we studied.…

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Implementing Microsoft Office 365? Get Some Help

Top_5Cloud services offer cost savings, scalability and the functionality to simplify operations. If they have not already moved their new offerings and strategic product investments to the cloud, many technology providers are rapidly heading in that direction.

The implementation of software-plus-service subscriptions, like Microsoft Office 365, can be complex. Systems integrators that provide managed services can help migrate and maintain cloud-based services, making the process much smoother.…

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The Missing Measurement in Recruitment Process Outsourcing Governance

Clients and leading recruitment process outsourcing (RPO) providers in the market use a fairly standard and broad set of service level measures, including:

  • Speed/time (time to fill, time to submit, time to interview, time to offer, time to start, open requisition aging and other cycle time measures);
  • Quality (turnover/retention, candidate quality slate, time to productivity, data accuracy and new hire performance);
  • Cost reduction (agency fees and cost to source);
  • Diversity (diversity slate, diversity pipeline);
  • Compliance (with the Office of Federal Contract Compliance Programs and adherence to process);
  • Effectiveness (source of hire, sourcing metrics, candidate acceptance ratio, recruiter efficiency ratio, interview-to-offer ratio);
  • Satisfaction (manager satisfaction, candidate satisfaction, new hire satisfaction).
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Stanton Jones

Out-tasking: Slicing the ITO pie one service at a time

Out-tasking services are increasingly eating away at the $110 billion outsourcing pie. However, these services are not necessarily pure-play cloud platforms — in many cases, they’re a combination of the best of both worlds.

Infrastructure-as-a-Service, Software-as-a-Service, Database-as-a-Service, Desktop-as-a-Service and — wait for it — Innovation-as-a-Service (Digital-Transformation-as-a-Service is still in beta). The industry is flooded with new per-employee and per-gigabyte offerings from traditional providers and a wave of new pure-play entrants.…

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A Big Move for HR Software as a Service: Aon Hewitt Doubles Down on Workday

Aon Hewitt continues to bet big on Workday, the cloud-based HR software provider.

In the latest industry consolidation move, Aon Hewitt announced this week that it completed its acquisition of Kloud, Europe’s largest dedicated Workday consultancy. The acquisition significantly improves Aon Hewitt’s position compared to other niche Workday consultancies, including DayNine and Appirio, and the other top human resource (HR) consultancies, including Towers Watson and Mercer, in terms of total Workday resources and regional coverage.…

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Onshore Centers Complete the Full-Service Delivery Model

The global IT services company HCL announced yesterday the opening of a new 36,000-square-foot delivery center in Frisco, Texas. Reports say the opening of the facility will initially bring 300 local jobs to the Frisco community and offer space for an additional 200 employees in the future.

By adding a fifth U.S.…

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