The Digital Metamorphosis of Workplace Services

Workplace services is undergoing a great metamorphosis. The IT service desk, field support and related software management services are not disappearing, but they are definitely changing shape. If you haven’t looked to the market to improve your workplace services, now’s the time.…

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Building a Digital Backbone

No commercial sector will be left unchanged by the advances in technology emerging today, including the insurance industry. Customer acquisition, underwriting, policy administration, billing and claims—all of these have the potential to be improved radically by digital innovations. But with so much hype around solutions and approaches, it’s easy to get lost in the technology and forget that “going digital” should be—first and foremost—about creating business value.…

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Is Your Sourcing Strategy Costing You Money?

Service providers are changing the way they do business. They have to. Their customers are demanding greater speed and flexibility and more ingenuity from them in response to fast-changing technology, operating platforms and market conditions. This is playing out in the vast numbers of contract restructurings happening now, and in the record number of contracts that will be up for renewal over the next 18 months.…

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The Art of Restructuring with an Incumbent

This blog was co-authored by Hack Heyward, Partner.

Top_5_smA natural consequence of a maturing outsourcing market is the growing number of contracts that need to be renewed, restructured or renegotiated. In fact, the latest ISG Outsourcing Index® shows the number of outsourcing contract restructurings in the first quarter of 2016 set an all-time record, jumping nearly 50 percent since the first quarter of last year.…

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The Best Change Programs Start with People

Many years ago, I was asked to help a large consumer packaged goods manufacturer reduce its working capital. Like many projects, it quickly became obvious the problems were much larger than they first appeared. The numbers and the opportunity for improvement were significant.…

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The Fourth Industrial Revolution: Challenges for Enterprises and their Stakeholders

Of the all the burning issues discussed at the World Economic Forum in Davos, Switzerland, earlier this year, one that got top billing was the promise and peril of the “Fourth Industrial Revolution.” What does this fourth Industrial Revolution mean for enterprises and their various stakeholders?…

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Moving from the Time and Materials Treadmill to a Managed Service

Top_5_smToday’s enterprises are managing more and more vendor relationships and paying for more and more distinct IT capabilities with distinct commercial contracts. Some projects have traditionally lent themselves to a simple calculation of the hours devoted to the project multiplied by agreed-upon rates, plus the cost of materials.…

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Restructuring Deals Typify a Market in Flux

The global outsourcing market came out of the blocks with a strong start in 2016. According to the 1Q2016 Global ISG Outsourcing Index® released this week, global annual contract value (ACV) was up 20 percent over the first quarter of last year.…

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Julie Fernandez

Removing the Roadblocks to Successful Global Payroll Management

Top_5_smWhy do we see so much interest in consolidating global payroll management but so little success? Creating a unified system for managing payroll is high on the list for most global enterprises today, but implementing it remains a significant challenge.…

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Why all the hype about hyper-converged systems?

Hyper-converged infrastructure and hyper-converged systems (HCS) are hot trends in today’s IT environments. Why does everyone want to get their hands on them?

Hyper-converged infrastructure is a virtual computing infrastructure system that combines data center services in a hardware box.…

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