Innovation, Innovation, Wherefore Art Thou?

Innovation can be the elusive X-factor in the traditional outsourcing relationship. Usually, there’s more talk than action. But enterprises that hope to remain competitive in the digital economy will need to get serious about establishing their expectations for innovation and open their eyes to what service providers have to offer.

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John Keppel

Demand, Not Deal Size, Drives Current Market

Demand for outsourcing has never been higher.

Last week, we released the findings of our 2Q15 Global ISG Outsourcing Index™, which showed contract counts for both the second quarter and first half of 2015 reaching all-time highs. For those who have been watching the industry, this will come as little surprise.…

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Driving Business Intelligence through Smart Platforms in the Oil & Gas Industry

In recent months, we have seen major fluctuations in oil prices, mainly due to stagnating demand, geopolitical instability and the emergence of new energy sources. Because the U.S. market is moving toward energy self-sufficiency and the global GDP balance is shifting east, the demand dynamic is increasingly focused on emerging markets.…

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The Signposts to Smarter Operations Point to Global Business Services

Top_5Shared services and outsourcing have become such common operating models that the majority of large enterprises use some combination of both, often times with many different internal and external service providers dispersed across business units and individual functions. And, while the increase in adoption rates shows that these operating models continue to prove their cost effectiveness, the lack of coordination and integration across disparate service towers hinders the potential of their transformational value.…

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Willis and Towers Watson Combine to Extend Reach

Willis Group Holdings Plc, a leading global risk advisor, insurance and reinsurance broker, and Towers Watson, a leading global professional services company, announced June 30 their plans to merge. The announcement was one in a series of recent mergers—including the acquisition of Chubb by ACE—that combines companies with complementary profiles. Willis and Towers Watson bring together global brokerage and broad risk management services with human resources (HR) and benefits consulting and outsourcing services.…

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5 Reasons Latin America Could Be the Next Big Thing in IT Outsourcing

Why has Latin America not reached its potential for outsourcing? The obstacles are complex, but change is in the air. Innovative sourcing solutions that look beyond labor arbitrage, combined with a fresh attitude toward trade, are spurring a new surge in activity.

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To Benchmark or Not to Benchmark? That Is the Question

By Thomas Barnekow, Director
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When it comes time for an enterprise to renegotiate its information technology outsourcing (ITO) contract, it can approach the event either as a crisis or as an opportunity. An enterprise’s stance depends largely on its renegotiation strategy and what it can leverage for its benefit. It’s not atypical for an organization in this position to decide to embark on a renegotiation without a benchmark study, believing that such a study is simply too expensive and too time consuming.…

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Stanton Jones

Does the Cloud Even Exist?

As an IT leader, how often have you heard “move it to the cloud” in response to mounting pressures to reduce operational costs and increase delivery speed?

Having grown up in an operational IT role, I’m willing to bet you’ve heard that said hundreds of times by now. Here’s my recommendation: The next time you’re asked this question, respond with something cheeky like, “Which one?” After a few moments of uncomfortable silence, break the tension with a more constructive discussion on the merits of using “a cloud” in lieu of “the cloud.”

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Request for Solution: What Some Enterprises Really Want from Outsourcing Providers

What do enterprises want from outsourcing providers? They want their problems solved. They want operations to run more smoothly. They want to save money. But the enterprises themselves don’t always know the most innovative ways to make these happen. Enter Request for Solution—a less prescriptive way of engaging with service providers that capitalizes on market disruption and harnesses the industry’s best thinking.…

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Stanton Jones

The ISG Cloud Comparison Index™: Consumption is King

This week ISG released the first edition of the ISG Cloud Comparison Index™, the industry’s first ongoing analysis of the cost of internal IT infrastructure versus public cloud infrastructure. We continue to see very strong demand from our clients to incorporate Infrastructure-as-a-Service (IaaS) into their ITO delivery models, so we hope this report, as well as future research in this area, will help clients navigate their cloud sourcing journey.…

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