Tag Archives | benchmarking

Managing Your Service Desk for Quality and Efficiency

TPI_Top_5 By Chris Pfauser, Principal Consultant, Compass; and James Kane, Director & Associate Partner, TPI

Editors note: Last month the parent company of TPI, Information Services Group Inc., acquired Compass, the premier independent global provider of business and information technology benchmarking, performance improvement, data and analytics services. This TPI Top 5 was co-authored by one of our Compass colleagues.

Read full story Comments { 1 }