Cynthia Batty is the U.S. lead for the ISG transformation market area, and a leader in the Organization & Operations practice. She brings 20 years of practical experience to advise clients on their sourcing governance and service management design, as well as organizational change management and maturity development. She is a recognized expert in sourcing governance, vendor and contract management. She has helped more than 40 governance organizations with business management and service management processes in both single-provider and multi-provider environments.
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Twitter: @CynthiaBatty
Email: Cynthia dot Batty at isg-one.com
With more than 20 years’ experience in outsourcing, shared services, and the HR services industry, Julie Fernandez, Director, has led clients through some of ISG’s most complex global assessments and transactions. Julie recently developed the industry’s only Global Payroll Filtering Tool and Methodology. As the ISG Global Payroll process lead, she is responsible for all of the firm’s HR intellectual property and for staying current with the payroll market and service provider capabilities.
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Twitter: @ISGJulie
Email: Julie dot Fernandez at isg-one.com
Dinesh Goel A management consultant with over 19 years of experience across consulting and sourcing industry encompassing sourcing advisor, senior executive with a leading service provider and a global consulting firm. He is a well published and recognized voice of the sourcing industry. As a Partner with ISG, he currently leads the India business for the Firm and is a co-chair for IAOP Chapter in Bangalore.
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Email: Dinesh dot Goel at isg-one.com
Al Grimaldi has spent the past nine years advising ISG’s HR clients, leading multi-process HRO and RPO engagements. He is currently the ISG Global RPO Lead and serves on the RPO Alliance Board of Directors.
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Email: Albert dot Grimaldi at isg-one.com
Steve Hall is a recognized expert in Application Development & Maintenance (ADM) offshore outsourcing and cloud computing. Steve lead’s ISG’s Manufacturing, Communications, and Media & Entertainment (MCM) vertical as well as ISGs cloud computing practice. Steve also co-authored Managing Global Development Risk to help others understand the complexities of managing global software development projects.
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Email: Steven dot Hall at isg-one.com
Bill Huber is a former Financial Services and Aerospace Strategic Sourcing innovater, Bill came to ISG in 2006. At ISG, Bill is responsible for enterprise-transformation advisory, BPO advisory and CPO Services. A Partner with the firm, Bill resides in the Blue Ridge Mountains of Virginia.
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Twitter: @SourceTransform
Email: Bill dot Huber at isg-one.com
Jim Hussey is a recognized expert in the area of sourcing transitions to global delivery models. Co-author of Managing Global Development Risk, Jim has spent the past 10 years supporting clients and suppliers establish productive global capabilities by effectively managing all parties to achieve their common goal.
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Email: Jim dot Hussey at isg-one.com
Stanton Jones helps ISG clients rationalize and capitalize on emerging technology services within the context of the global outsourcing market. Stanton uses his unique background in both IT and outsourcing advisory services to bring a new and unique perspective to ISG clients. Prior to his analyst role, Stanton led corporate technology strategy and global IT operations as TPI’s Chief Information Officer. Stanton played a key role in leading the transition of TPI into a publicly-traded unit of ISG.
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Twitter: @stantonmjones
Email: Stanton dot Jones at isg-one.com
John Keppel is the voice of the TPI Index and an industry-wide observer and commentator. John leads the Research and Managed Services business within ISG in addition to his responsibilities as Chief Marketing Officer. With significant deal advisory experience, John is a specialist in the Insurance Industry in both the IT and BPO arenas.
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Email: John dot Keppel at isg-one.com
Paul Reynolds is the global Momentum lead, a service that helps service providers better target, win, and retain business. Paul brings nearly 20 years of research experience to the ideation of new products, services, and methodologies that help his clients attain their goals.
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Twitter: @PaulLReynolds
Email: Paul dot Reynolds at isg-one.com
