If you have a career in information technology (IT), you were probably first attracted to the logic of the IT world. Perhaps your natural intelligence and analytical skills drew you to the discipline. Or, perhaps, what Fred Brooks calls in The Mythical Man Month, “the fascination of fashioning complex puzzle-like objects of interlocking moving parts and watching them work in subtle cycles, playing out the consequences of principles built in from the beginning” proved irresistible to you.…

A Risky Business: How to Mitigate Risk-Pricing in Your Outsourced Contract
Service providers do not have a universally accepted approach for handling risk in their pricing models. But we know that complexity and uncertainty drive risk, and the higher the risk, the more you pay. The degree to which you can identify and handle these risks will directly influence the price you pay for outsourced services.…

Fast-Tracking: Does Sticking with One Service Provider Save Time and Money?
Perhaps your organization has a contract already in place with a service provider, and you are thinking those pre-negotiated contract terms and conditions might save you time and money in sourcing the next area of your business. Or perhaps your organization decides that skipping a competitive process and sourcing directly with one service provider will be more efficient.…

The Difference between a Contract and Real Life: How to Steer a Successful Provider Relationship
After signing a contract, both parties have to protect their own business and value case while they work to achieve a common objective, contractual milestones and specific deliverables. No matter how sound a contract is, what matters in real life is relationship management. Consider the following Top 5 golden rules to avoid pitfalls and create a successful relationship with your service providers … in real life.
1.…

Coming to Grips with Software Licenses: Avoid Pitfalls and Optimize Costs
Software expenditure is one of the highest costs for IT departments of large international firms, frequently reaching between 30 to 40 percent of the total IT production budget. Because of the dynamic nature of IT (most recently including virtualization, pay-as-you-go models and cloud computing), these costs are not always managed as precisely as they should be.…

European Employment Laws Clients Need to Know
The laws in Europe that govern the legal transfer of employees during the transition of services from one company to another can look confusing and restrictive. However, many of these laws have been in place for years and are firmly embedded in a business ecosystem in which companies operate legally and according to best practice.…

Bolster Your Contract with a Strong Benchmarking Clause
Benchmark clauses allow you to assess the service you are receiving against the market to ensure it is competitive. A successful benchmark needs to be swift so that it drives implementable change and does not consume more time and money than it is meant to save. When hammering out your next contract, consider the following Top 5 essential features of a worthwhile benchmark.…

In the New Norm of Fiscal Cliffs, Governments Need Powerful Budgeting Tools
Until recently, governments at all levels have found the market for budgeting tools to be woefully inadequate. Accordingly, most governmental organizations continue to use cobbled-together, Frankenstein-like budgeting tools that, more often than not, rely on users to extract or re-enter data in offline spreadsheets to analyze budgetary policy proposals. Such tools are labor-intensive, inflexible, error prone, limited by the data collected and fail to provide timely, sufficient budgetary insight to optimize resource allocation.…
Enjoy On-Time, On-Budget Projects with Agile Methods
Since the publishing of the Agile Manifesto in 2001, proponents of Agile development and project methodologies – which rely on a time-boxed, iterative project approach that encourages a rapid and flexible response to change – point to a handful of key principles that are reflected in almost every successful development or project.…
Rise to the Challenge of IT and Business Process Transformation in the Insurance Industry
A significant part of an insurance company’s operations consists of back office processes that have been brought together through the acquisition of legacy books of business, differing client needs and an evolving regulatory environment. About 80% of insurers’ back office processes are similar to each other. The remaining 20% vary widely and can be very specific to the operation of a particular insurance company.…
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Brave New World? Networks, Cloud and Labor Automation Converge via SDN
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Five Things to Think About if You Lead an IT Organization
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Supply Chain Risk Management – a Hot Potato?
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For Innovative Sourcing: Date More, Marry Less
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A Risky Business: How to Mitigate Risk-Pricing in Your Outsourced Contract
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