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Why Your Service Levels May Have Lost their Oomph

Of all the factors to consider when executing a sourcing contract with a service provider, conventional wisdom has it that service-level agreements (SLAs) may be one of the most important elements. SLAs do the hard work of aligning expectations between the enterprise client and the service provider.…

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Are Network Services Evaporating into the Cloud?

Co-authored by Jim Newman

Top_5_smMany organizations today have neither the interest nor the ability to leverage sophisticated network design and management techniques to arrive at the required business solutions. This is why the network (or WAN) as-a-service model has received such a hearty welcome.…

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Banking and Fintech: What is the Right Fit?

Top_5_smAs banks embrace digital transformation, they are being forced to wholly reconstruct their products and services. The emergence of finance technology, otherwise known as fintech, and the proliferation of alternative financial services models are disrupting the way the banking, payments and insurance sectors have traditionally done business.…

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Designing a Forward-Looking Workforce Strategy

Top_5_smOver the past few decades, global sourcing of technology talent has enabled geographically distributed companies to build a workforce that gives them the capacity and capability to launch new businesses, roll out new products, expand into new markets and significantly improve their overall value proposition.…

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The Principles of Organizational Change Management

Top_5_smCompanies often underestimate the degree of change that comes with implementing a new IT system or transitioning services to a new provider. Change can be hard on an organization, and too often, the focus is solely on getting the new technology right or contracting with the best provider.…

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How Digital is Changing Application Management Services

Top_5_smApplications are at the heart of digital transformation. The growth of cloud computing and the rapid adoption of As-a-Service solutions are changing the way enterprises deliver products and services to their customers. Because of the increased appeal of Software-as-a-Service (SaaS) offerings, especially in the service of core enterprise applications, money spent in shadow IT across industries is increasing more than 60 percent a year.…

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The Digital Revolution Depends on Aligning IT and Business Strategies

Top_5_smCo-authored by Roshan Ramachandran

Digital technology is increasingly woven throughout business operations and is more and more intrinsically linked to corporate strategy and the way companies achieve their goals. IT organizations today have the dual responsibility of driving transformation in back-office efficiency and contributing to front-line business growth.…

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Don’t Flail Fast—Fail Fast

Top_5_smThe digital world can be disorienting. In many ways, we are in uncharted waters and the profusion of questions can make the passage more difficult to navigate. Which technologies create the best opportunities to connect with customers and grow revenue?…

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How to Work Successfully with Offshore Delivery Teams

Top_5_smEstablishing effective communication and working relationships with offshore delivery teams is a challenge. They are literally out of sight, often out of mind and usually distant by 10 or 12 hours. But since building effective communication and relationships with these teams is critical to the success of the majority of sourcing engagements—and a great deal of money has changed hands to put them in place—it’s worth investing the time and resources to make them work.…

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This is Not Your Father’s Outsourcing Deal

Top_5_smFirst-generation outsourcing deals, the former behemoths of the industry, are going the way of the dinosaurs. Today, very few enterprises are sourcing their entire IT environment to a single service provider. Instead, most enterprises have adopted a multi-sourcing model in which they seek best-of-breed providers to support specific components of their IT organization.…

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