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A Customer-Centric Experience: the New F&A Imperative

When you think of today’s Finance and Accounting (F&A) organizations, a great customer experience is not typically the first thing that springs to mind. Hampered by outdated technology, inefficient processes and a lack of resources to drive innovation, F&A organizations are often viewed by other parts of the business as being exceedingly and unnecessarily difficult to work with.…

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Technology Business Management: A Layman’s Approach

IT and Finance leaders who are adopting or practicing the discipline of Technology Business Management (TBM) to manage their IT investments should be thinking first and foremost in terms of the TBM Taxonomy*. The primary goal of the TBM Taxonomy—in its simplest form—is to align IT financial data with IT operational data to achieve cost transparency into IT spending.…

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How Does the Project Management Office Keep Up?

As companies grow, they need to organize and manage an increasingly wide array of special projects. Over time, they have accomplished this by setting up Project Management Offices (PMOs) and charging them with making sure projects are successful in driving improvements and implementing change within the organization.…

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When Government Gets It Right: How Federal IT Leaders Can Deliver Greater Value

The stereotype of government agencies—inefficient buyers of overpriced services and obsolete technology—may not be as deserved as it once was. Even state Departments of Motor Vehicles, often held up as the poster child of government bureaucracy and inefficiency, have become streamlined with newer technology and easier-to-use, online services.…

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How Universities and Academic Medical Centers Can Prepare for Change

Change impacts all of us, but leaders of colleges, universities and academic medical centers face the extraordinary challenge of guiding institutions to achieve their core missions even as they are buffeted by ever more rapidly changing external and internal forces.…

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Creating and Sustaining Positive Change in Your First Year as CIO

This blog was co-authored by Jesper Mikkelsen, Director.

Top_5_smAlong with all the “to-do’s” in any new CIO role comes the inbox deluge of “how-to’s” from well-meaning colleagues and revenue-hungry service providers. Often this advice comes in the form of recipes for success—like a cookbook.…

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Is Your Sourcing Strategy Costing You Money?

Service providers are changing the way they do business. They have to. Their customers are demanding greater speed and flexibility and more ingenuity from them in response to fast-changing technology, operating platforms and market conditions. This is playing out in the vast numbers of contract restructurings happening now, and in the record number of contracts that will be up for renewal over the next 18 months.…

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Building a Winning Business Case for HCM SaaS

One constant in today’s Human Resources (HR) organizations is change. Not only is the human component of HR constantly changing—there are always new hires and promotions, new skill requirements, new professional development goals and new reporting protocols—but the larger dynamics of the field are also constantly evolving.…

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How Data and Analytics Can Guide your Move to the Cloud

The question about cloud migration is not whether to do to it, it’s how to do it. Determining what to move to the cloud requires finding the most appropriate and efficient delivery model for each application. For many enterprises, this will result in a hybrid, multi-cloud approach in which applications and workloads are matched with the right service delivery model depending on how they are used.…

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How to Engineer Greater Return on your Engineering Services Investment

Every year in every industry, advances in technology are reaching farther and penetrating more deeply into all aspects of business and life. The proliferation of sensors and actuators is reinventing how work is done in the oilfield, on the assembly line, in the airport hangar and in the home kitchen.…

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