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Pitfalls of the “Big Bang” Approach for Infrastructure-as-a-Service Sourcing Initiatives

By on March 13, 2012 in Cloud Computing, Emerging Technologies, Infrastructure, IT Outsourcing, Stanton Jones

Stanton JonesDuring the past 18 months, we’ve seen a handful of Fortune 500 (F500) clients attempt to adopt Infrastructure-as-a-Service (IaaS) Platforms at a corporate level from one or more of the large, established global IT service providers. The drivers for these initiatives were as varied as the companies themselves: CIO wants to move in a new direction, pending contract renewal, a desire for a more portable infrastructure — you name a driver, and we’ve probably heard it.…

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The IT Consumerization Challenge – and Opportunity

By on November 21, 2011 in Emerging Technologies, End-user Computing, Infrastructure, Transformation

John Lytle_3The “consumerization of IT” – or the Bring Your Own Device (BYOD) trend – has emerged front and center, and a lot of CIOs aren’t very happy.  A recent article in Computerworld calls it a “thorn in the side” of most IT departments, and cites complexity, support, and security concerns.

Like it or not, employees are purchasing iPads, Blackberries, iPhones, and other devices and using them for work-related purposes.  One question CIOs need to ask themselves is, “When do I start caring?” Specifically, what policies should be defined and enforced around who can use what kind of device for what kind of activity – be it messaging or collaborating, accessing corporate networks, etc.?…

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Selecting a Sound Sourcing Location Amid a World of Change

By on September 2, 2011 in Cultural Differences in Outsourcing, Infrastructure, Offshoring, Service Providers, Sourcing, Top 5

Dinish GoelAs service delivery destinations have become increasingly globalized over the years, selecting the optimal location for a sourcing engagement has become a more and more complex process. While the number of possible locations has grown dramatically, each destination is also busy self-promoting, creating a competitive atmosphere that further magnifies the difficulty of your decision.…

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Being a Hero vs. Doing Things Right

By on May 17, 2011 in ADM, Benchmarking, Call Centers, Governance, Infrastructure, IT Outsourcing, ITIL, Offshoring, Outsourcing, Service Providers, Sourcing

Chris_Pfauser_052109Let’s say you’re a talented and ambitious young IT professional. Late one Friday afternoon, the VP of sales corners you in the hallway and says his laptop has crashed, just as he was finishing a presentation for a Monday morning meeting with a new customer.

Do you:

A: drop everything and restore the document, even if it means calling in colleagues and working over the weekend.…

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Is Ma Bell Back? What AT&T’s Acquisition of T-Mobile Means for Enterprise Mobility Customers

By on March 21, 2011 in Current Affairs, Infrastructure, IT Outsourcing, Outsourcing, Service Providers

by Tom Young, Partner & Managing Director, Infrastructure Services, TPI

Yesterday AT&T (NYSE:T) announced it had entered into a definitive agreement to acquire T-Mobile USA from Deutsche Telekom (FWB: DTE) in a $39 billion cash-and-stock transaction.

If the deal is approved by regulators, it will create the largest wireless carrier in the U.S., with 130 million subscribers, enabling AT&T to surge ahead of Verizon Wireless, which had about 94 million wireless customers at the end of 2010.…

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