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The End of Geography – and Other Intelligent Automation Predictions for 2017

Few would argue that 2016 has been a banner year of growth and maturation for the intelligent automation marketplace. Intelligent tools that a year ago were still being dismissed by some as hype are becoming fixtures in global enterprises.…

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Don’t Overlook the Risk Posed by Robots

Since bursting on the scene, Robotic Process Automation (RPA) tools have developed a well-earned reputation for ease of implementation; they are configured by subject matter experts and don’t require complex programming skills, they reside on local servers and they typically don’t require a great deal of IT support.…

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Disproving the Biggest Myths about Robotics

Despite the increasingly widespread adoption of automation technology, many decision-makers still fall victim to a set of stubborn myths about how these technologies work. Robotic Process Automation (RPA) is a significant component of the digital journey, and failing to understand its potential can derail an automation program before it begins.…

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Why Offshoring Doesn’t Matter

Calculating the perfect offshoring-onshoring ratio was once an important factor in the decision to outsource. But, as companies increasingly deploy automation to carry out the rote and repeatable processes involved in delivering IT services, the geography question is falling off the map.…

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Automation: Disrupt or Be Disrupted!

When ISG recently quantified the cost and productivity impacts of automation, the results proved what many had only been able to surmise: automation significantly reduces the costs of ITO and BPO services. Which is precisely why service providers have such conflicted feelings about offering it to their customers.…

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What is the Future of Digital? Ask the Cognitive Virtual Agent

Millennials expect everything to be at their fingertips—their social relationships, their retail relationships, even their banking and insurance relationships. To meet this demand for anytime, anywhere access, companies are racing to figure out how to quickly adapt to these new customer engagement models.…

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The Future of BPO Services: Embrace Automation or Perish

Business processes are notoriously difficult to manage in an outsourced environment. Outsourcing these live, pervasive services—which are critical to customers, suppliers and business operations—has faced more resistance and change management issues than has IT sourcing. It’s no wonder, then, that Business Process Outsourcing, or BPO, has lagged behind its much larger sourcing cousin.…

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The Time is Now to Look at Robotic Process Automation

Robotic process automation (RPA) isn’t just hype. It has the potential to translate into significant value for companies across a wide range of industries. In fact, organizations that haven’t deployed RPA may already be at risk of falling behind the innovation curve.…

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Leveraging Automation and Cognitive Computing to Achieve Specific Business Objectives

The use of computers to automate human tasks and simulate the human thought process—the field now widely called cognitive computing—is attracting the attention and investment of some of the most well-known names in technology.

More and more often, we are seeing automation and cognitive computing solutions that use statistical modeling, machine learning, natural language processing and other sophisticated capabilities to accomplish complex and learned operations.…

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Will New Technologies Put Us Out of Work? A Peek into the Future

It’s a question we’ve wrestled with many times before. And it is worth considering again in light of many recent advancements in automation and cognitive computing. While technology will certainly eclipse many jobs, I say it will ultimately help us do higher-order work, and create new opportunities for those who are prepared to adjust to the coming changes.…

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