About Tracy Lipasek

Director.
Author Archive | Tracy Lipasek
Top 5

Why Your Service Levels May Have Lost their Oomph

Of all the factors to consider when executing a sourcing contract with a service provider, conventional wisdom has it that service-level agreements (SLAs) may be one of the most important elements. SLAs do the hard work of aligning expectations between the enterprise client and the service provider.…

Read full story Comments { 0 }
Top 5

Demystifying Innovation

This blog was co-authored by Rachel Gill, Senior Consultant

The subject of innovation can elicit two very different responses: a visible cringe from some (particularly service providers) and a starry-eyed look from others (most often buy-side enterprise clients).…

Read full story Comments { 0 }

Debunking the Myths of Governance

At the IAOP Outsourcing World Summit last month, I was reminded of how many different ways those of us in the sourcing world define governance, often by defining what it is not. With so many different opinions, it can be difficult to discern myth from reality.…

Read full story Comments { 0 }