In case you missed Part I of my interview with K&L Gates Partner Shawn Helms, he and I discussed how cloud and standardized delivery models are disrupting the traditional contracting process. Here’s Part II of our interview:
Jones: One area that is really interesting to me is that in the traditional sourcing world, customers “trust but verify” – the verification oftentimes taking place via an on-site audit.…
I’ve been saying for quite some time that buying and contracting for shared, multi-tenant cloud platforms is a revolution – not just for IT, but for legal, procurement and just about everyone else as well. Nowhere is this revolution more evident than in the contracting process. Transitioning from 1,000-page, custom contracts to 50-page, standardized agreements is a monumental shift for both buyers and sellers.…
Assuming shareholders approve the deal, bulls have reason for optimism as Dell is freed up to streamline and standardize its impressive set of acquisitions. However, bears are concerned about Dell’s ability to grow and mature its services business, especially in Europe.
Before diving into the details of the recent Dell deal, a shout-out to my ISG colleagues across the globe, as the heritage of sharing in-the-trenches experience, data and opinion continues unabated.…
Given the overwhelming interest in HR SaaS platforms like Workday, Oracle Taleo, SAP SuccessFactors and a plethora of others, we thought we’d share with you what we’re seeing as we’re working closely with both clients and Software-as-a-Service (SaaS) providers. More specifically, what we’re seeing in terms of the dissonance created by a turbo-charged SaaS market matched up with soaring client expectations around the financial benefits of SaaS.…
Prospective clients will often ask, “Why should I outsource?” According to ISG’s most recent service provider surveys, cost and quality account for over two-thirds of the rationale for sourcing. Other lesser known drivers exist as well, including:
What I find really interesting about these drivers is how closely they are beginning to map to the strategic reasons IT service providers are building cloud-based “platforms.”
A platform is really a foundation — a foundation where existing components and services can be plugged in or where new components and services can be created.…
In today’s IT services market, customers have a bevy of enterprise cloud services to choose from, but clear and concise go-to-market strategies are few and far between.
I’m fortunate that in my role I get to hear, sometimes in the very early stages, what leading IT service providers are doing in the cloud.…
I recently ran across an interesting post by Eric Lundquist from Information Week. Eric’s primary premise is that Dell’s disappointing results and HP’s most current woes are in part due to the big “A’s”: Apple and Amazon.
The Apple Effect
Lundquist references Analyst Ben Reitzes of Barclays in his argument. Reitzes says, “results and commentary around tablets suggest to us that Apple continues to disrupt the traditional PC market and gain momentum through tablets and smartphones.” This argument is reinforced by Mary Meeker’s most recent research that shows that nearly 30 percent of U.S.…
Are you looking for insights on vendors and products within a defined market, or are you trying to solve a business problem specific to your unique requirements?
If you’re looking for insights into vendors or products, analyst research like Gartner’s Magic Quadrant and Forrester’s Wave can be extremely valuable resources. However, if you’re looking to solve a complex business operations problem specific to your unique requirements, you’re going to need a broader and deeper set of tools.…
On Thursday Amazon launched the AWS Marketplace — a new way for customers to buy and run software within Amazon’s EC2 Platform. Although Amazon Web Services (AWS) has offered a limited set of software infrastructure for some years, it has not yet offered a wide array of developer tools or business software.…
Amazon Drops Prices, Again
Earlier this month, Amazon dropped its Web Services pricing for the 19th time in six years. Amazon continues to use its massively scaled infrastructure to lower the per-unit costs of its compute, storage and network services, putting tremendous pressure on other public cloud providers, namely Microsoft and Google.…
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