Michael Fullwood

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A Customer-Centric Experience: the New F&A Imperative

When you think of today’s Finance and Accounting (F&A) organizations, a great customer experience is not typically the first thing that springs to mind. Hampered by outdated technology, inefficient processes and a lack of resources to drive innovation, F&A organizations are often viewed by other parts of the business as being exceedingly and unnecessarily difficult to work with.…

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